Refund policy

Refund Policy

At VotaraTech, we want you to feel confident about every purchase. If you are not fully satisfied with your order, please review our return and refund policy below to understand your options.

1. Return Window & Condition

  • Return Window: We accept returns within 30 days from the date of delivery. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

  • Product Condition: To be eligible for a return, the item must be New only. It must be unused, unworn, in its original condition, and in its original packaging with all accessories, manuals, and parts included. Items showing signs of damage caused by misuse or improper handling will not be accepted.

2. Return Method & Fees

  • Return Method: Returns are accepted at a drop-off location. Once your return request is approved, we will provide you with the necessary instructions on how and where to drop off your package.

  • Restocking Fees: No cost. We do not charge any restocking fees for returned items.

  • Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item was received damaged, defective, or incorrect.

3. How to Request a Return

If you would like to request a return, please contact us through our contact page or by email with your order number and a brief explanation of the issue.

  • Email: support@votaratech.com

  • Important: Do not send your item back to the manufacturer or our address without prior approval. Unauthorized returns will not be accepted.

4. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Please include clear photos of the item and packaging so we can review the issue quickly and arrange a replacement or full refund at no additional cost to you.

5. Refund Processing Time

  • Inspection: Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be automatically processed back to your original payment method within 7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@votaratech.com.

7. Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once an order has been fulfilled and tracking information is generated, it can no longer be canceled and must follow the standard 30-day return process.

8. Contact Us

If you have any questions about returns or refunds, please contact our support team:

  • Email: support@votaratech.com

  • Phone: 970-546-0878