Refund policy

Last updated: 17 September 2026

This Return & Refund Policy explains the return process, refunds, and handling of damaged, defective, or incorrect items purchased from votaratech.com.

Votara Tech is an online smart home gadget store based in the United States. By placing an order, you acknowledge and agree to the terms below.

Nothing in this policy limits any mandatory rights you may have under applicable US consumer law.

30-Day Return Window

We offer a 30-day return window from the date of delivery for most items.

To be eligible for a return, your item must be:

Unused and in the same condition you received it.
In its original packaging.
Complete with all accessories, manuals, and included components.
Free from damage caused by misuse, installation errors, or accident.

To start a return, contact us at contact@votaratech.com within 30 days of delivery. Include your order number, the item(s) you wish to return, and the reason for return.

We will provide return instructions and the correct return destination.

Do not send any product to our address before contacting us and receiving written return instructions. Our address is not a public storefront, customer collection point, warehouse, or automatic return address.

Return Shipping Costs

For standard customer-preference returns, the cost of return shipping is your responsibility.

For items that arrive damaged, defective, incorrect, or not as described, we will cover return shipping costs. Contact us at contact@votaratech.com for instructions.

Restocking Fees

We do not charge restocking fees for returned items.

Refund Timing

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method used at checkout.

Please allow additional time for your bank or card issuer to post the refund to your account.

Refund of Original Shipping Costs

If you return an entire order, the original shipping cost is non-refundable. If you received free shipping and return the entire order, the cost of the original shipping may be deducted from your refund.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact us as soon as reasonably possible after delivery.

Email: contact@votaratech.com
Phone: +1 970 546 0878

Please provide:

Your order number.
A clear description of the issue.
Clear photographs of the item, packaging, and shipping label.
A short video where useful to show a functional problem.

We will review the issue and provide an appropriate remedy. Depending on the circumstances, this may include repair, replacement, a price reduction, refund, or return instructions.

For confirmed damaged, defective, incorrect, or materially misrepresented items, we will provide appropriate return instructions. You will not be required to pay return costs where the issue is confirmed to be our responsibility.

Do not dispose of a damaged, defective, or incorrect product before we have reviewed the issue and provided instructions, unless disposal is necessary for safety reasons.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different product, please return the original item for a refund and place a new order.

If an item is damaged, defective, or incorrectly supplied, contact us before placing a new order so we can review the appropriate solution.

Order Cancellations

Email: contact@votaratech.com
Phone: +1 970 546 0878

You may cancel your order within 1 hour of placing it. After this window, your order may have already entered processing, packing, or dispatch.

If an order has already been dispatched or delivered, you may still be eligible to return the item under this policy.

Non-Returnable Items

For hygiene, safety, or regulatory reasons, certain items may not be eligible for return once opened or used. This may include:

Personal care or hygiene-related accessories.
Items that have been installed, mounted, or wired into a property.
Products that show signs of use, damage, or modification.
Any item where the sealed packaging has been opened and cannot be resold.

This does not apply to items that are damaged, defective, incorrect, or not as described.

Our Address for Returns

Votara Tech
2020 N Academy Blvd Ste 261
Colorado Springs, CO 80909
United States

Votara Tech is an online-only store. This address is a registered agent address for legal and business correspondence only. It is not a public storefront, customer collection point, or automatic return address. Return instructions will be provided when you contact us.

Contact Us

If you have questions about returns, refunds, damaged items, or product support, contact:

Votara Tech
Email: contact@votaratech.com
Phone: +1 970 546 0878

Business address:

Votara Tech
2020 N Academy Blvd Ste 261
Colorado Springs, CO 80909
United States

Customer-support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time.

We aim to respond to most customer enquiries within 1–2 business days.